Terms of Use

Terms governing access to and use of the PickleSync platform.

Effective Date: February 13, 2026

Last updated: August 26, 2026

1. Introduction

These terms of use (hereinafter the "Terms") govern access to and use of the PickleSync online platform, including all associated services, software, and documentation (hereinafter the "Platform"), operated by PickleSync (hereinafter "PickleSync", "we", or "our").

These Terms constitute a binding agreement between:

  • PickleSync, the operator of the Platform;
  • the User, any individual who accesses the Platform and uses its features (hereinafter "you" or the "User");
  • the Organization, any club, league, federation, or other entity authorized by PickleSync to provide services to Users through the Platform.

The Platform is licensed, not sold. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms in their entirety.

2. Other Applicable Terms

The User acknowledges that the Organization with which they are registered may have entered into a separate agreement with PickleSync (hereinafter the "Subscription Agreement") that also governs certain aspects of Platform use. These Terms apply in conjunction with our Privacy Policy and any other referenced documents.

3. Registration and User Account

To access certain features of the Platform, the User must create an account (hereinafter the "Account"). The User agrees to:

  • Provide accurate, complete, and up-to-date information during registration.
  • Maintain the confidentiality of their login credentials (email address and password).
  • Be fully responsible for all activity conducted under their Account.
  • Notify PickleSync without delay of any unauthorized use of their Account or any security breach.

PickleSync reserves the right to refuse Account creation or suspend an existing Account if the information provided is inaccurate or if these Terms are not respected.

4. Changes to These Terms

PickleSync may update or modify these Terms at any time. Changes will take effect upon publication on the Platform. We encourage you to review these Terms regularly. Continued use of the Platform after changes are published constitutes your acceptance of those changes.

In the event of a material change, we may notify you by email or through a notice displayed on the Platform.

5. License to Use

PickleSync grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform in accordance with these Terms, for the purpose of managing your pickleball activities.

This license expressly covers commercial use of the Platform by an Organization — including selling registrations, collecting dues, and processing payments — to the extent provided by the subscribed plan. It does not permit reselling, sublicensing, or otherwise making access to the Platform available to a third party.

6. Use Restrictions

The User agrees not to:

  • Copy, modify, adapt, translate, or create derivative works from the Platform or its content.
  • Disassemble, decompile, reverse-engineer, or attempt to extract the source code of the Platform.
  • Sublicense, rent, lend, sell, or distribute the Platform or access to it to any third party.
  • Use the Platform for unlawful, fraudulent, or purposes contrary to these Terms.
  • Bypass, disable, or interfere with the Platform's security measures.
  • Use bots, scripts, or any other automated means to access the Platform or extract data from it, except through official tools provided by PickleSync (e.g., the Chrome sync extension).
  • Extract, copy, or build a collection, compilation, database, or directory from the activities published on the Platform's public pages, whether for a competing service or any other purpose.
  • Use player contact details or information obtained through the Platform for solicitation, prospecting, or resale.
  • Transmit viruses, malware, or any harmful code through the Platform.
  • Harass, intimidate, or harm other Users or Organizations.

7. Intellectual Property

The Platform, its content, features, design, trademarks, logos, and all other elements are the exclusive property of PickleSync and are protected by applicable intellectual property laws.

Nothing in these Terms grants the User or the Organization any ownership rights in the Platform. All rights not expressly granted in these Terms are reserved by PickleSync.

8. User Content

The User retains ownership of the data and content they submit on the Platform (profile information, photos, etc.). By submitting content, the User grants PickleSync a non-exclusive, worldwide, royalty-free license to use, store, and display such content for the purposes of operating the Platform.

The User is solely responsible for the content they submit and warrants that they have the necessary rights to share it.

9. Collection and Use of Personal Data

The collection, use, and sharing of your personal data are governed by our Privacy Policy. By using the Platform, you consent to the practices described in that policy.

10. Platform Updates

PickleSync may, at its sole discretion, release updates, patches, or improvements to the Platform. These updates may modify, add, or remove features. PickleSync will endeavor to inform Users of significant changes but is not required to maintain or provide any previous version of the Platform.

11. Third-Party Services and Content

The Platform may contain links to or integrate with third-party websites or services. PickleSync is not responsible for the content, privacy practices, or availability of such third-party services. Use of third-party services is at your own risk and subject to their respective terms of use.

12. Payment Processing

The Platform may enable payment processing through third-party payment service providers. PickleSync is not a banking institution and does not provide financial services. No payment data is stored on our servers. Transactions are subject to the terms of the relevant payment service provider.

13. Platform Availability

PickleSync strives to keep the Platform accessible at all times but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.

14. Suspension and Termination

PickleSync reserves the right to suspend or terminate your access to the Platform, in whole or in part, without notice, in the following cases:

  • Violation of these Terms.
  • Fraudulent or abusive use of the Platform.
  • Need to maintain the security or integrity of the Platform.
  • Request from a competent authority.

The User may also terminate their Account at any time by contacting us at info@picklesync.ca. Upon termination, the User loses access to the features and data associated with their Account, subject to the data retention provisions of our Privacy Policy.

15. Disclaimer of Warranties

The Platform is provided "as is" and "as available", without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

PickleSync does not warrant that the Platform will be free from errors, bugs, or interruptions, or that the results obtained will be accurate or reliable.

16. Limitation of Liability

To the fullest extent permitted by applicable law, PickleSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising from or related to the use of or inability to use the Platform, regardless of the cause and regardless of the theory of liability.

PickleSync's total liability to you for any claim arising under these Terms shall not exceed the amount you have paid to PickleSync during the twelve (12) months preceding the claim, if any.

17. Indemnification

The User agrees to indemnify and hold harmless PickleSync, its officers, employees, and partners from any liability, claims, losses, or damages (including reasonable attorney's fees) arising from:

  • Their use of the Platform in violation of these Terms.
  • Any violation of applicable law.
  • Any infringement of the rights of a third party.

18. Minimum Age and Accounts of Minors

The Platform is intended for people aged 14 and over. A person under 14 may not create an Account or provide personal information on their own.

An Organization may register a minor for an activity and create a player record for them. In that case:

  • The Organization represents that it obtained the consent of the parent or guardian before transmitting the minor's information to the Platform.
  • The parent or guardian may link the minor's record to their own Account in order to follow their activity.
  • The parent or guardian may at any time request access to the minor's information, its correction, or its deletion by writing to info@picklesync.ca.

If we learn that a person under 14 created an Account without the required consent, we will delete that Account and the related information as promptly as possible.

19. Roles and Responsibility for Personal Information

Two distinct roles coexist on the Platform, and they do not carry the same obligations:

  • The Organization (club, league, group, or any other organizer) decides what information it collects about its members, for what purposes, and for how long. With respect to that information, the Organization acts as the person in charge under applicable privacy legislation, including Quebec's Act respecting the protection of personal information in the private sector.
  • PickleSync hosts and processes that information on behalf of the Organization, on its instructions and solely to provide the Platform.

The Organization accordingly undertakes to:

  • Register a person only where it has the legal basis to do so.
  • Inform its members that their information is held on the Platform.
  • Respond to access, correction, and deletion requests from its members, and forward to us those it cannot handle alone.

PickleSync remains responsible for the information it collects on its own behalf — Account creation, billing, support — and for the security measures protecting all hosted information.

20. Publicly Published Content

The Platform allows an Organization to make certain content public — including its activities, its venues and courts, its organization profile, and the images and logos attached to them. That decision belongs to the Organization and is never made by default.

When content is made public:

  • It becomes accessible to anyone, including without an account, on the Platform's public pages and through any distribution channel PickleSync provides for such content.
  • It may be indexed by search engines, shown in their results, and retained in their archives, including after the publication is withdrawn.
  • The Organization remains responsible for what it publishes and represents that it holds the necessary rights to the text, images, and other material it makes public.

No information about registered people is made public — no name, no rating, no contact details — except with the separate, express consent of the person concerned.

The Organization may withdraw content from publication at any time. Withdrawal takes effect on the Platform immediately, but PickleSync has no control over copies already retained by third parties.

21. Reporting and Removal of Content

The Platform allows images and other content to be uploaded. If you believe that content available on the Platform infringes your rights — copyright, image rights, trademark, or otherwise — write to info@picklesync.ca and include:

  • Your contact details.
  • The location of the content, described so that we can find it.
  • The right you rely on and the reason for your request.
  • A statement that the information provided is accurate and that you hold the right invoked or are authorized to act on its behalf.

We will review every report and may remove or disable the content, without notice, while the review is under way. The person who uploaded the content will be informed and may submit their observations.

22. Mention of Your Organization's Name

PickleSync may mention the name and logo of an Organization using the Platform on its website, in presentation materials, and in its communications, as a reference.

This mention is limited to the Organization's name and logo. It never extends to the name, image, voice, or information of an individual: such use requires separate, express consent specific to the intended purpose, which we will request where applicable.

An Organization may object, or request removal of an existing mention, by writing to info@picklesync.ca. We will act within a reasonable time and without consequence for its access to the Platform.

23. Suggestions and Feedback

If you send us a suggestion, an improvement idea, or feedback about the Platform, you allow us to use it freely, with no obligation of confidentiality, compensation, or attribution.

This permission covers the idea itself. It gives us no rights over your data, over the content you upload, or over your members' information.

24. Third-Party Accounts and Authentication Services

Access to the Platform may go through a third-party authentication provider, and some features may connect to a third-party service, such as a player rating system.

When you link a third-party account, you represent that you are authorized to do so and you allow us to read and retain the information that service transmits to us, solely for the purposes of the feature concerned. Your relationship with that service remains governed by its own terms. You may unlink at any time from your Account or by writing to us.

25. Preview Features

Some features may be offered as a preview, a trial, or to a limited number of users. They are provided as is: they may be incomplete, change substantially, or be withdrawn at any time, without notice and without giving rise to a refund.

The availability commitments set out elsewhere in these Terms do not apply to those features.

26. Electronic Communications

Using the Platform involves electronic exchanges: confirmation emails, match sheets, payment notices, notifications, and support messages.

You agree to receive these communications electronically and agree that they satisfy any legal requirement for written communication. You may unsubscribe from non-essential communications; those concerning security, billing, or your registrations cannot be disabled while your Account is active.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or shall be severed. The remaining provisions of these Terms shall remain in full force and effect.

28. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Quebec.

29. Limitation Period

Any claim or cause of action arising from or related to the use of the Platform or these Terms must be filed within one (1) year from the date on which the cause of action arose. Any claim filed after this period shall be time-barred.

30. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Subscription Agreement, constitute the entire agreement between you and PickleSync regarding the use of the Platform and supersede any prior agreement, written or oral, relating to the same subject matter.

31. Contact

For any questions regarding these Terms, please contact us:

> Email: info@picklesync.ca